Consumer Complaint Letter

521 Chauncey Street, Unit 3

Brooklyn, NY 11233

June 19th, 2020

Max Cohen
North Brooklyn Cycles
121 Knickerbocker Avenue
Brooklyn, NY 11237

Mr. Cohen:

On May 25th, I bought a converted single speed women’s bike, light blue color. I made this purchase at North Brooklyn Cycles, 121 Knickerbocker Avenue and I paid $300.00 on Venmo to “Max Cohen”, Venmo username: @Max-Cohen-30.

Unfortunately, the bike was not as advertised and has not functioned well. During the first week, the chain was loose and made a strange sound. I visited North Brooklyn Cycles on Friday, June 5th asking for help about this issue. A man explained to me that a new chain was needed. He said: “come back on Monday”. Next day, on Saturday June 6th, I was riding the bike when, all of a sudden, the back wheel and the chain got stuck. I visited North Brooklyn Cycles again, asking for a solution. The manager offered me a partial $200.00 refund or repair of the bike in a week. I chose the repair option.

It’s been two weeks since my bike has been in repair and I have not heard back. To resolve the problem, I would appreciate it if you could complete the single speed conversion properly. It means removing the unnecessary bike parts (as rear gears cassette and the extra ring chain) and installing brand new parts for a single speed bike (like a cog and new chain). It also would be recommended to use spacers and other accessories to make sure that the back wheel, the chain and the front ring are perfectly aligned and straight. If you cannot repair the bike to a fully functioning state, I would appreciate and expect a full refund of the $300.00 I paid. Enclosed are copies of some documents concerning this purchase.

I look forward to your timely response and hope we can come to a resolution about this issue. I will wait until June 30th, 2020  before seeking third-party assistance. Please contact me at the above address or by phone +1 6462667220.

Sincerely,

Arelis Uribe

Journalist and Writer

@arelis-uribe on Venmo